I am a highly enthusiastic and skilled Support Engineer III at GitHub, based in Denver, Colorado. My career began with a natural affinity for electronics and technology, driving me to continuously learn and excel in complex technical environments. I thrive under pressure and am equally effective working independently or as part of a dynamic team.
My expertise spans comprehensive technical support across Windows, Unix, and Linux environments, with specialized knowledge in VMware Cloud Foundation and large-scale enterprise deployments. I am proficient in PostgreSQL and API integration, adept at handling JSON and YAML data, and skilled in managing secure network infrastructures through L2/L3 networking, VPN setup, load balancing, and firewall management.
I excel at building strong customer relationships, leading escalations to swift resolutions, and driving customer satisfaction. My problem-solving approach is always analytical, supported by advanced proficiency in Linux/UNIX tools and automation scripting with Python and Bash. This blend of technical depth and interpersonal skills allows me to consistently deliver high-quality support and optimize operational efficiency.
Providing expert L2/L3/L4 technical support for complex systems, including Windows, Unix, and Linux environments, specializing in VMware Cloud Foundation and enterprise deployments. Resolving critical issues efficiently to minimize downtime and enhance system stability.
Specializing in L2/L3 networking, including routing, VPN setup, load balancing, and firewall management. Ensuring robust and secure network infrastructures, and managing SSL certificates using OpenSSL for secure communications.
Automating and optimizing system processes using Python and Bash scripting to reduce manual workload, increase operational efficiency, and streamline technical operations. Developing custom solutions for administrative and educational workflows.
Expertise in PostgreSQL and API integration, proficient in handling JSON and YAML data. Designing and implementing comprehensive systems, building automated user onboarding, and integrating various services for seamless operations.
Currently leveraging advanced technical expertise to provide critical support within GitHub's ecosystem. My role involves diagnosing and resolving complex issues, ensuring high availability and optimal performance for users and systems.
Continued extensive support for VMware Cloud Foundation environments at Broadcom after the acquisition of VMware. My responsibilities included managing complex customer issues, leading escalations, and ensuring seamless operations for large-scale enterprise deployments.
Provided in-depth technical support for VMware Cloud Foundation across Windows, Unix, and Linux. Led escalations, managed SSL certificates, and conducted advanced troubleshooting using Linux/UNIX tools and scripting. Achieved high customer satisfaction by resolving complex issues and providing valuable technical resources.
Ready to discuss how my expertise can benefit your team? Feel free to reach out through the contact form or connect via LinkedIn. I'm keen to explore new challenges and contribute to innovative solutions.
Available upon request via contact form.
Available upon request.
Denver, Colorado, US